If you don't have Malwarebytes installed yet please download it from here and install it. It will automatically check for updates and run a Threat Scan. If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. The program is safe and used hundreds of times a week by many users.Įxample of Microsoft Edge blocking the download When downloading with some browsers you may see a different style of screens that may block FRST from downloading.

Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent.

In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation.

In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. While you are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions: In the meantime, please continue in this topic only below. I will request to have your other topic/post merged with this topic. Endpoint Detection & Response for Servers

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